Pricing on your transactions is a combination of Interchange, Dues, Discount, and Transaction Fees. All of these are based on your business type, method of transaction (swiped, dipped, keyed), average transaction size, and card type. The most often overlooked method for saving money is simply putting a pin pad on your countertop and encouraging your customers to enter their PIN number. Debit transactions are cheaper than credit transactions in most cases. If you haven’t reviewed a recent processing statement, it’s safe to assume you’re paying too much.

Considering the fact that most of your sales volume is going to be collected via credit or debit card, your processing hardware should be state-of-the-art. All of our clients are set up with the newest equipment available, and all of our equipment auto-updates. So, no missed compliance issues or security leaks. You should also never lease equipment unless there is a replacement/update guarantee, which almost no companies other than Simple Merchant offer.

If you have a storefront, at least 80% of your transactions are swipes/dips, and your average ticket is $500.00 or less, then you should have your money the next business day. In all other cases, your money will be in your account the day after that. We do have some case-by-case exceptions, and we do have to work around holidays.

This is the best part of working with Simple Merchant. Our customer service is open 24/7, 365 days per year, and is located in the United States. Simply call our customer service support line and have either your business phone number or the last 6 digits of your merchant number ready, and you’re going to talk to a real person. We also have 24/7 technical support.

If you process via the internet, your equipment should have a dial-up backup connected in the event your internet goes down. We also recommend having a mobile solution that connects to a smart device, phone, or tablet as a backup. If your terminal completely fails, contact our sales office and we will re-program a terminal and ship it or deliver it to you ASAP. We have clients who also keep a backup terminal in their business in the event of a complete terminal failure. We usually recommend this if you have your terminal located in an area that could flood or is really dusty, marinas, auto shops, and areas where there is construction dust or debris.